For some people, getting stuff delivered can be a bit of a pain if you don’t have a good reliable delivery location. If you have a work or business address then typically someone is available to take receipt and sign for packages and items that are being carried by a courier company. I see that a lot of New Zealand online stores do advise customers to use a business address for deliveries in order to avoid the dreaded “card-to-call” when a delivery is attempted to a residential address and nobody is home.
How about another option? Over the Christmas period last year I had a look at and signed-up for New Zealand Post’s ParcelPod trial. In a nutshell NZ Post have a number of secure locations nationwide where you can have parcels delivered. The pods work similarly to lockers in gyms and recreation centres in that they are shared between users and accessed using a code. Customers receive a text message and/or email notification that a delivery has arrived along with the code required to open a Pod. The whole process is automated from the users point of view and you have a couple of days to pick up the package anytime 24/7.
I was travelling around the country at Christmas time and was due back in my hometown in a few days. On my time off I noticed that JB Hi-Fi were running a clearance deal on the original Microsoft Surface RT tablet. I’ve used both Apple and Android tablets extensively and thought this would be a great opportunity to have a look what Microsoft is doing in tablets in a cost effective way. For under $300 it looked like a plan.
Within minutes of opening up the JB Hi-Fi website I had dropped this tablet in to my shopping cart and was ready to proceed to payment. I thought this was great, a new tablet and I will be able to try this nifty new ParcelPod service! Boy was I in for a disappointment.
The primary courier company that JB Hi-Fi uses is Poste Haste Couriers. Post Haste are a direct competitor to NZ Post that are running the ParcelPod system. On that note Poste Haste simply refuses to deliver to a NZ Post ParcelPod. I’m not an expert on the delivery system but I didn’t see any logistical reason why Poste Haste Couriers could not deliver to the ParcelPod. The address is a physical address like any other.
My enquiries started with NZ Post and the response from the staff member I spoke with on the phone was “we can’t make them deliver to us”. My next port of call was to speak with Poste Haste Couriers. The response from them was a flat out “no, we don’t deliver to NZ Post ParcelPods”. My package had been sitting in one of their distribution centres for 3 days in their “problem” pile.
Fortunately for me I was back home by then and Poste Haste redirected the package to my home where I had waited for a day to receive the re-delivered package. In hindsight I could have probably asked to pick it up but their system showed the package bouncing around their mail system so much I thought it best not to interfere further.
So that’s briefly what happened, but what am I actually ranting about?
The problem I see here is that if you order something from an online store or otherwise and that company uses Poste Haste or another competitor which refuses to deliver to a ParcelPod. Some online stores tell you which courier company they use but many do not. Some may use a variety of companies so it could be a real hit or miss if you order something and the company concerned has not formed an agreement with NZ Post to deliver to the Pods.
I had a look in depth on the ParcelPod site and they do not provide any list of couriers who will not deliver to them (Update: list of compatible couriers now found on website). To NZ Post’s credit they do clearly indicate that this is a trial only and I’m a guinea pig in their test. The trial is currently open and anyone can sign-up for it on the NZ Post website. It’s a very reasonable $5 for 3 months or $10 for 6 months. NZ Post says that this is a nominal charge simply to test the payment system. I would expect if they went beyond trial status on this that they would probably bump up the fee.
On a side note I gave JB Hi-Fi a call just to let them know that the primary courier company they use simply won’t deliver to these Pods. The person I spoke with indicated to me that they would look at adding a note on their website about ParcelPods. That was in December. It appears to me that they haven’t added anything to their already quite extensive shipping and delivery web page.
Who is at fault here? NZ Post, Poste Haste, or JB Hi-Fi? To be honest this seems to fit in to that nice little box of it being nobody’s fault. Without a lot of motivation to improve the system its quite likely nothing will be done to rectify the situation. I plan to reach out to some of New Zealand’s courier companies to find out who will and who won’t deliver to a ParcelPod.